Enhancing Delivery of Services Steering Committee Information & Process Guide

Enhancing Delivery of Services Steering Committee Information & Process Guide

Mission Statement

The mission of the Steering Committee will be to identify and recommend ways in which we as the Department can more effectively provide services to our clients.

We want to find the most efficacious means of responding to concerns our clients have raised, without bogging down our ability to serve them in an unnecessarily cumbersome layer of bureaucracy or inefficient diversion of resources.

 

Enhancing Delivery of Services Committee Purpose Overview

The purpose of the Steering Committee shall be as follows:

 

  • Review CYFD’s internal processes, procedures, and practices for responding to communications and complaints.
  • Ensure that appropriate communications are taking place to keep the Steering Committee fully apprised of any workgroup activities.
  • Establish workgroups as needed to complete the Steering Committee’s efforts within the established timeframe.
  • Explore potential solutions used in other jurisdictions, states, and territories.
  • Make recommendations for CYFD to better respond to communications and complaints.

The development of recommendations to CYFD is a four-step process:

 

  • First phase: Establish the Steering Committee, agree on agendas and purpose, and establish workgroups as needed.
  • Second phase: Conduct six statewide focus groups, facilitated by Case Family Programs to inform the Steering Committee or any decided upon workgroups about how CYFD’s processes, procedures, and practices are experienced by our constituents.
  • Third phase: Synthesize focus groups’ input with research and information garnered throughout the Steering Committee process.
  • Fourth phase: Draft and finalize a report to the CYFD Secretary with recommendations for enhancing the monitoring of the delivery of its services and programs and responsiveness to constituent concerns.

 


 

Enhancing Delivery of Services Steering Committee Meeting Schedule:

 

Meeting Date/Time

Proposed Topic(s)

Focus Group Topic

Topic leads

June 29th

In-Person Zoom

10:00-12:00 p.m.

Kick-Off meeting to meet members, welcome by Secretary Vigil, explanation of communication and discourse, presentation, and review of the Steering Committee Information & Process Guide, agree on the schedule and focus groups

N/A

Carl Ayers

July 13th

In-Person Zoom

10:00-12:00 p.m.

Discussion of CYFD’s policies, procedures, and practices for addressing grievances and complaints (including Office of Children’s Rights, Employee Relations Bureau, Constituent Affairs), other NM agency approaches

N/A

Eli Fresquez, Kaitlyn Eichers, Edward McCorkindale

July 27th

In-Person Zoom

10:00-12:00 p.m.

Formation of retaliation working group, discussion on community outreach, focus groups, and information session 

 

N/A

Carl Ayers

August 10th

In-Person Zoom

10:00-12:00 p.m.

Substitute Care Advisory Council, Input and Recommendations by the Steering Committee

 

Courts and CCIC, Schools Advocates, and Community Supports

 

TBD

August 24th

In-Person Zoom

10:00-12:00 p.m.

Input and Recommendations by the Steering Committee

 

Resource Families, Adoptions, and Guardianships and Parents Voices

TBD

August 31st

In-Person Zoom

10:00-12:00 p.m.

 

Special Information Session: Kevin S. Report, House Joint Memorial Task Force, Collaborative Safety Review, LFC Memos and State’s Response 

N/A

 

September 7th

In-Person Zoom

10:00-12:00 p.m.

Input and Recommendations by the Steering Committee

 

Parents’ Voices and Youth with Lived Experience and Multi-disciplinary Team Advocacy Center

TBD

September 21st

In-Person Zoom

10:00-12:00 p.m.

Input and Recommendations by the Steering Committee

 

Native Families Children and CYFD Workers

TBD

October 5th

10:00-12:00 p.m.

Meeting with Steering Committee
Agenda:
a. Technical information presentations requested
b. Initial survey results
c. Discussion of recommendations that require more clarification or specificity

N/A

TBD

October 17th

In-Person Meeting, CYFD 1120 Paseo de Peralta, Santa Fe

10:00-4:00 p.m.

Finalize recommendations

N/A

TBD

 

Back to Steering Committee main page

Process Guide

Committee Agendas

Agendas from the Enhancing Delivery of Services Steering Committee meetings are made available for public inspection.

Committee Recordings

Recordings from the Enhancing Delivery of Services Steering Committee meetings are made available for public inspection.

Committee Notes

Notes from the Enhancing Delivery of Services Steering Committee meetings are made available for public inspection.