Help is just a text away!

Reach NM offers a dedicated text help line for every child and teen in New Mexico — no matter what you’re going through.

It’s free, anonymous and staffed by a specially trained team that is standing by 24/7/365.

What Happens When I Text Reach NM?

Reach NM is a direct line to a trained CYFD case worker who can direct youth and teens to resources, open a case to start an investigation or refer them to other agencies that can help. The text line is always anonymous unless the youth decides to offer his or her name.

What Can I Text About?

You can text the Reach NM text line about anything, even if you just want someone to talk to.

What’s the number again?


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Here are a few of the most common reasons teens and youth reach out:


The Reach NM Story

In October 2020, a youth reached out to a member of the Governor’s staff via text message, asking for help. This message brought the realization that New Mexico was lacking a resource to help youth and teens in the form they are most comfortable with — text message communication.

The Governor teamed up with CYFD to create Reach NM — a number which New Mexican children and teens can text for help. Whether it’s struggles with bullying, depression, food scarcity or they just need an empathetic ear, the ReachNM text line will connect NM youth to the trained professionals and resources they need.

About Reach NM

Reach NM is a service of New Mexico Children, Youth and Families Department. It allows young people to connect directly with CYFD workers for resources, help and reporting of potential abuse or neglect. The service is free to any New Mexican with a text-message enabled cell phone.

Learn More About CYFD>>

Additional Resources

New Mexico Department of Health: The latest news and guidance regarding the COVID-19 pandemic. The most up-to-date information regarding childcare availability. Food assistance and a list of meal sites, as well as contact information for grab & go meal packs.

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