Civil Rights and American Disabilities Act (ADA) Information
CYFD Customer or Client:
The Office of Constituent Affairs is currently designated as a Discrimination Complaint Coordinator (DCC). The DCC will be responsible for processing discrimination complaints.Clients and customers of CYFD, you have the right to apply for and receive services and benefits free from harassment or discrimination and to contractors who have a right to apply for funding to provide services to CYFD free from harassment or discrimination. CYFD encourages reporting of all perceived incidents of discrimination or harassment, investigates or refers such reports for investigation, and prohibits retaliation against any individual who reports discrimination or harassment or participates in an investigation of such reports.
Any client or customer who believes that he or she is or has been the subject of sexual harassment, discrimination or retaliation, or has knowledge of any instance of sexual harassment, discrimination, or retaliation in the workplace, reports the alleged charge immediately to the facility manager or the DCC. Any stipend student, student intern, or volunteer who believes that he or she is or has been the subject of sexual harassment, discrimination or retaliation, or has knowledge of any instance of sexual harassment, discrimination, or retaliation in the workplace, reports the alleged charge immediately to the facility manager or the DCC.
Auxiliary Aids and Services:
Effective communications with applicants for services, clients and members of the public with disabilities is important to CYFD. Unless it causes an undue hardship on CYFD, CYFD furnishes appropriate auxiliary aides and services where necessary to afford an individual with a disability or language barrier with equal opportunity to participate in and enjoy the benefits of a service, program or activity conducted by CYFD. Such aids and services may include qualified interpreters, written materials, assistive listening devices or other effective methods of making aurally delivered material available to individuals with hearing impairments or language barriers. When an auxiliary aid or service is required for effective communication, CYFD provides an opportunity for an individual with a disability to request the auxiliary aid or the service of his or her choice and gives primary consideration to the choice expressed by the individual.
"Primary consideration" means that CYFD honors the choice, unless it can show that another equally effective means of communication is available, or that use of the means chosen would result in a fundamental alteration in the nature of its service, program or activity or in undue financial and/or administrative burdens. A CYFD official consults with the individual with the disability when the preferred type of auxiliary aid or service is not available or not required, and the responsible CYFD official is attempting to ascertain whether an alternative means of communication ensures effective communication. The purpose of providing these aids is to effectively communicate with the disabled person or a person with a language barrier and the choice of such aids or services are guided by such purpose.
Want to learn more or have questions?
The Children, Youth and Families Department (CYFD) is dedicated to providing high-quality programs and services to individuals and families throughout New Mexico. If you are interested in CYFD’s programs and services, or if you would like assistance with programs or services you are presently receiving, you may contact the CYFD Constituent Affairs Office at:
Contact: Harry Montoya
Voice: (505) 827-7606
Fax: (505) 827-4053
Please be aware that CYFD is fully compliant with federal and State regulations concerning protected client information, privacy and confidentiality. With respect to our valued clients’ right to privacy, the CYFD Constituent Affairs Office cannot discuss or divulge any confidential details about clients or the services they may receive. Certain requests for assistance may require direct telephone contact or a signed letter to the CYFD Constituent Affairs Office via facsimile or U.S mail.