Constituent Affairs

Civil Rights and American Disabilities Act (ADA) Information

The New Mexico Children, Youth and Families Department’s (CYFD) Office of Constituent Affairs is currently designated as a Discrimination Complaint Coordinator (DCC). As a DCC, the Office of Constituent Affairs is responsible for processing discrimination complaints that we receive from constituents, which includes parents of children and youth involved with CYFD, resource families, children and youth who are or have received services through CYFD and the general public.

As constituents of CYFD, you have the right to apply for and to receive services and benefits free from harassment or discrimination. Contractors have a right to apply for funding to provide services to CYFD free from harassment or discrimination. CYFD encourages reporting of all perceived incidents of discrimination or harassment. When received, CYFD’s Office of Constituent Affairs investigates or refers such reports for investigation. CYFD prohibits retaliation against any individual or group that reports discrimination or harassment or those that participate in the investigation of such reports.

Any person who believes that they are or have been the subject of harassment, discrimination or retaliation, who has knowledge of any instance of harassment, discrimination, or retaliation in the workplace is encouraged to report the alleged charge immediately to the Office of Constituent Affairs.

More Information & Questions
CYFD is dedicated to providing high-quality supports and services to individuals and families throughout New Mexico. If you are interested in finding out more about any of CYFD’s services, or if you would like assistance with the supports or services you are presently receiving, you may contact the CYFD Constituent Affairs Office at:

Contact: Kaitlyn Eichers
Voice: (505) 771-5911
Fax: (505) 867-7671
Email: kaitlyn.eichers@state.nm.us

CYFD is fully compliant with Federal and State regulations concerning protected client information, privacy and confidentiality. With respect to our clients’ right to privacy, the CYFD Constituent Affairs Office cannot discuss or divulge any confidential details about clients or the services they may receive. Certain requests for assistance may require direct telephone contact or a signed letter to the CYFD Constituent Affairs Office via facsimile or U.S mail.

Helpful Links

Americans with Disabilities Act Notice of Rights

Effective Communication and Modification to Policies and Procedures:

Effective communications with applicants for services, clients and members of the public with disabilities is important to CYFD. CYFD will, upon request provide appropriate auxiliary aides and services leading to effective communication for qualified persons with disabilities so they can participate equally in CYFD programs, services, and activities. Auxiliary aides and services include qualified sign language interpreters, documents in Braille or large print, assistive listening devices and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.

When an auxiliary aid or service is required for effective communication, CYFD provides an opportunity for an individual with a disability to request the auxiliary aid or service of their choice and gives primary consideration to the choice expressed by the individual.

CYFD will also make reasonable modifications to policies and procedures to ensure that people with disabilities have equal access to all CYFD programs, services, and activities. The ADA does not require CYFD to take any action that would fundamentally alter the nature of its programs or services or that would impose on it an undue financial or administrative burden.

Primary Consideration:

“Primary consideration" means that CYFD honors the choice of the individual requesting the auxiliary aid or service, unless it can show that another equally effective means of communication is available, or that use of the means chosen would result in a fundamental alteration in the nature of its service, program or activity or in undue financial or administrative burdens. A CYFD official consults with the individual with the disability when the preferred type of auxiliary aid or service is not available or not required, and the responsible CYFD official will attempt to ascertain whether an alternative means of communication ensures effective communication. The purpose of providing these aids is to effectively communicate with the disabled person or a person with a language barrier and the choice of such aids or services are guided by such purpose.

CYFD ADA Coordinator:

If you would like additional information, request a service or if you believe you have been denied an auxiliary aid or reasonable modification, contact the CYFD ADA Coordinator as soon as possible but no later than three (3) business days before a scheduled program, service or activity. Also for more information about the accessibility of the CYFD website please visit our new Accessibility page.

Contact: CYFD ADA Coordinator Eli Fresquez, Esq.
Voice: (505) 629-9626 or text
Fax: (505) 827-4053
TTY: 800-659-8331
Relay: 7-1-1
Email: eli.fresquez@state.nm.us